Our FAQs Questions and answers

Smoking is allowed on the terrace and the balconies but is not permitted in the hotel.

Yes, your four-legged friend is welcome. Cost € 35.00 per night (not incl. food). Upon request, we will be happy to organize a dog sitter.

At check-in, you will receive an access code for the Internet. WLAN is available throughout the hotel.

All of our bed linens are hypoallergenic.

We have a special pillow menu in DasPosthotel. You can find more information in our guest directory or at the reception desk.

We offer a laundry, ironing, and dry cleaning service.

Yes, DasPosthotel has a luggage storage room.

We will be happy to organize flowers as a gift. Our team at the reception desk is available to help anytime. We charge a service fee of € 10.00.

DasPosthotel has 3 charging stations. (2 of which are Tesla stations).
For more information, you can reach us at +43 5282 2236, by WhatsApp +43 664 2236000, or by e-mail at info@zillerseasons.at.

Yes, DasPosthotel has a fitness room with state-of-the-art equipment. Our fitness room is open for you daily 24 hours a day. Use at your own risk!  
Equipment by the company Matrix Fitness: stationary bicycle, rowing machine, treadmill, functional training tower, dumbbells, and an adjustable weight bench.

You will find our current offers/packages at www.zillerseasons.at

Every Sunday at 8:30 am and 7:00 pm, a Catholic service is held in the parish church (subject to change!). Our team at the reception desk will be happy to inform you of additional times for Mass. 

You can quickly and easily order your desired gift certificate at https://www.zillerseasons.at/gutschein/.

A variety of charging devices for mobile phones are available to borrow for free during your stay. They are available at the reception desk.

Your room is available for check-in starting at 3:00 pm. You can also book an early check-in for 28 per person.

All amenities in the hotel are available for free as soon as you check in. If you would like to use the spa prior to check-in, we charge 28 per person.

On your departure day, you can stay in your room until 11:00 am. Would you like to stay longer? No problem. You can book a late check-out for 28 per person.

We will gladly organize a shuttle to the airport. We ask that you make a booking in advance at the reception desk. 

• Arrival by car
  • Coming from Switzerland: Autobahn A12 towards Salzburg – ZILLERTAL exit
  • Coming from Germany: A 8 MUNICH towards Innsbruck – ZILLERTAL exit
    After 20 km, turn at the "Zell Nord" exit - continue 800 m to DasPosthotel.

Yes, we offer a shuttle service. We ask that you make a booking in advance at the reception desk.

Turn your keys in to the reception desk, and we will park your car for you.

Yes, DasPosthotel has an underground garage. You can reserve a spot for a fee of € 8.00 per day.

We have free parking spaces right in front of the hotel. Additional free parking spaces are available in the center of Zell and can be reached in a few minutes' walk. 

Please transfer the deposit within 6 days of accepting the vacation offer to the specified bank account. After receiving the deposit, the reservation is guaranteed and confirmed. This will be credited in full to the hotel bill.

• Please pay the hotel bill upon arrival or transfer the amount in advance. Within the EU and from the EEA countries (Norway, Iceland, Liechtenstein) you can make SEPA transfers in euros without additional charges. Transfers from Switzerland can be made to our Swiss account.
• We gladly accept your credit card (Maestro, Visa, MasterCard, American Express, V-Pay).

Cancellation fees are calculated as follows:

• From reservation confirmation until 30 days before arrival date: free cancellation possible. The deposit paid will be fully refunded as a value voucher, no refund possible. The voucher is valid indefinitely and can be redeemed in all ZillerSeasons facilities.
• 30 to 08 days before arrival date: 80 % cancellation fee of the total amount.
• From 07 days before date of arrival or in case of early departure: Cancellation fee 100 % of the total amount
• No refunds in case of early departure.
• Explicitly stated non-refundable rates are not cancelable or changeable.
• By completing the booking you accept the booking and cancellation conditions as stated.

For carefree vacation planning, Travel Safe cancellation policies apply in the event of a pandemic.

Cancellation conditions for Non Refundable and Last Minute Rates

• The booking is non-cancellable and non-modifiable.
• The total amount will be retained as a cancellation fee in any case - no refunds.
• By completing the booking you accept the booking and cancellation conditions as stated.
• For a carefree vacation planning, the Travel Safe cancellation conditions apply in the event of a pandemic.

You can find all information here: https://www.zillerseasons.at/agbhs/

You can also pay your deposit by bank transfer.

There are 3 doctors in Zell am Ziller. The nearest doctor's office is only 2 minutes from the hotel. 

A pharmacy is located only 200 m away.

Get in touch with the reception desk, and we will be happy to organize a doctor's appointment.

Simply get in touch with the reception desk, and we will be happy to help organize a doctor's appointment or emergency medical services. Emergency number: 144.

You can conveniently purchase your super ski pass (for 2 or more days) at the reception desk and at the valley stations.

The Zillertal Arena is only 2 minutes by car (1.3 km) from DasPosthotel. You can reach it by car or ski bus, which stops directly across from DasPosthotel.

The ski bus stop is located right across from MalisGarten.

Red line
5 local bus Zell – Zillertal Arena – MalisGarten stop (only in winter)
08:08 | 08:23 | 08:43 | 09:08 | 09:23 | 09:43 | 10:08 | 10:23 | 10:43 | 11:03 | 11:23 | 11:43
(Subject to change, you can see the exact schedule at the bus stops!)

As a guest in the ZillerSeasons, you can take advantage of a 10% discount at Intersport Strasser. You can visit the sports shop right across from MalisGarten or in the building of the Zillertal Arena. You can reserve your ski equipment online.

Yes, in Hainzenberg only 9 minutes away by car is Austria's longest floodlit toboggan run.

When there is sufficient snow, yes. Access to the cross-country trail is only a few minutes from DasPosthotel.

Yes, you can rent a mountain bike or city bike for free on-site.

You can rent e-bikes in various sizes at Intersport Strasser next door or in the Zillertal Arena. We recommend reserving your desired e-bike in advance.

Our team at the reception desk will be happy to provide you with more information about excursions. You can find our suggestions on our homepage at https://www.dasposthotel.at/zillertal/aktiv-im-zillertal/

Yes, the 18-hole Golfclub Zillertal in Uderns is only 12 km away. As our guest, you can enjoy a discount which you will receive right at the golf course. You also have the option to purchase the Golf Tirol Card.

Yes, here in DasPosthotel, our guests can enjoy a colorful array of activities with a weekly program and hiking program.

 

Yes, guided hikes are offered. Our certified mountain guide will take you to all the hiking hot spots and show you unique natural spectacles and viewing points with special features!

Breakfast is offered daily in DasPosthotel from 7:15 am to 11:00 am. 

We will be happy to pamper you with a packed lunch. You can pick it up the evening before your departure by 9:00 pm at the reception desk. A small late sleeper's breakfast is available from 11:00 am to 12:00 pm. 

You can select from our daily menu in the restaurant DieMarie from 11:00 am to 5:30 pm.  

The opening times of the ZillerSeasons restaurants in the evening are from 6:00 pm to 10:00 pm. (Kitchen until 9:00 pm; subject to change).

You are welcome to order from our room service menu! 

There are delicious options to satisfy your appetite at night.

Of course, simply let us know prior to your arrival!

Our reception desk is staffed around the clock. You can reach us at +43 5282 2236, by WhatsApp +43 664 2236000, or by e-mail at info@zillerseasons.at.